FAQ
Frequently Asked Questions
Find answers to common questions about CALDOVIRA HOME products, orders, shipping, returns, and customer service.
Where do you ship?
We currently ship to the 48 contiguous United States and Washington, D.C.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much does shipping cost?
Standard shipping is $5.00 for orders with a merchandise subtotal below $50.00.
Orders with a merchandise subtotal of $50.00 or more, after discounts and before taxes, qualify for free standard shipping.
Any applicable shipping charge will be displayed at checkout before payment.
How long will my order take to arrive?
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
After processing, standard delivery generally takes an additional 5–8 business days. The typical total time from placing an order to delivery is approximately 6–10 business days.
Delivery estimates are not guarantees and may be affected by weather, carrier delays, address issues, or unusually high order volume.
How can I track my order?
When tracking information is available, it will be sent to the email address used at checkout.
Tracking may take up to 48 hours to show movement after the shipping label is created.
Can I change my shipping address?
Contact us as soon as possible at space@caldovirahome.com if your shipping address needs to be corrected.
We will try to update the address before fulfillment, but changes cannot be guaranteed once processing or shipping has begun.
Can I change or cancel my order?
Contact us as soon as possible. We will attempt to change or cancel orders that have not entered fulfillment.
Changes and cancellations cannot be guaranteed after processing begins. If the order has already shipped, our return process will apply.
What is your return policy?
Eligible unused products may be returned within 30 calendar days after delivery.
Returned products must be undamaged and in the same condition in which they were received, with all original components, instructions, tags, and packaging.
Please contact us before sending your return.
Is return shipping free?
Yes. For eligible approved returns, we will provide a prepaid return shipping label. We do not charge a restocking fee for eligible returns.
The original $5.00 outbound shipping charge, if paid, is not refundable for discretionary returns. It will be refunded when the return results from our error, a defective product, or shipping damage.
How do I start a return?
Email space@caldovirahome.com within 30 days after delivery.
Please include:
- Your name
- Order number
- Product you wish to return
- Reason for the return
- Photographs if the product arrived damaged, defective, incomplete, or incorrect
After approval, we will send return instructions and a prepaid shipping label.
What if my order arrives damaged or incorrect?
Inspect your order after delivery and contact us promptly if an item is damaged, defective, incomplete, or incorrect.
Email space@caldovirahome.com with your order number and clear photographs of the package and product when reasonably possible. We will review the issue and provide an appropriate replacement or refund.
Do you offer exchanges?
Yes, exchanges may be available depending on product and color availability.
Contact customer service for return and replacement instructions. For faster service, you may return the original product and place a separate order for the replacement after receiving return authorization.
When will I receive my refund?
After your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method, generally within 5 business days after approval. Your bank or card issuer may require additional time to post the credit.
How should I care for my organizer?
Follow the care instructions shown on the applicable product page.
In general, wipe rigid surfaces with a soft, dry or lightly damp cloth. Spot clean textile surfaces, allow products to dry completely, and avoid bleach or abrasive cleaners.
How can I contact customer service?
Email: space@caldovirahome.com
Phone: +1 608-577-9208
Customer service is available Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. federal holidays.