Refund policy
At CALDOVIRA HOME, we want you to feel confident about your purchase. If you are not satisfied with an eligible item, you may request a return or exchange within 30 days after receiving your order.
Return Eligibility
To qualify for a return or exchange:
- The request must be submitted within 30 days after delivery.
- The product must not show signs of misuse, intentional damage, excessive wear, stains, or unauthorized modification.
- All included parts, accessories, and components must be returned.
- Proof of purchase or an order number is required.
You may carefully open and inspect the product after delivery. Opening the package solely to inspect the item does not automatically make it ineligible for return.
Free Return Shipping
CALDOVIRA HOME provides free return shipping for eligible returns within the United States.
To begin a return, contact us at space@caldovirahome.com. If your return is approved, we will provide return instructions and a prepaid return shipping label.
Do not send a product back without first receiving return authorization. Unauthorized returns may be delayed or refused.
Exchanges
Eligible products may be exchanged free of charge.
Contact us at space@caldovirahome.com with your order number and the product you would like to exchange. After approval, we will provide a prepaid return label and exchange instructions.
Exchange availability depends on current inventory. If the requested replacement is unavailable, we may offer another eligible option or issue a refund.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at space@caldovirahome.com.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
After reviewing the information, we will arrange an appropriate replacement, exchange, or refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Products damaged through misuse, neglect, intentional damage, or unauthorized modification
- Products showing excessive wear, stains, or contamination
- Items returned without all essential parts or components
- Gift cards
- Items specifically identified as final sale before purchase
This restriction does not apply when an item arrives damaged, defective, or incorrect.
Refunds
After we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or card issuer may require additional processing time.
If more than 15 business days have passed since we approved your refund, please contact us.
Original outbound shipping charges, including the $5 standard shipping fee on orders below $50, are generally non-refundable unless the return results from a damaged, defective, or incorrect item, or unless otherwise required by law. Eligible return shipping remains free.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has shipped.
Orders are normally processed within 1–2 business days.
Return Address
Approved returns will be directed to:
CALDOVIRA HOME
Operated by LumeBox INC
328 Reno Ct
Lexington, KY 40509
United States
Please do not mail a return to this address until you have received authorization and return instructions from us.
Contact Us
CALDOVIRA HOME
Operated by LumeBox INC
Email: space@caldovirahome.com
Phone: +1 608-577-9208
Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM ET
Closed on weekends and U.S. federal holidays.