Privacy policy

Last updated: September 23, 2026

LUMEBOX Inc., doing business as CALDOVIRA HOME ("CALDOVIRA HOME," "we," "us," or "our"), operates the CALDOVIRA HOME online store and the website located at https://caldovirahome.com, including the related content, products, features, tools, and services (collectively, the "Services").

Our store is powered by Shopify, which provides the ecommerce platform we use to offer our products and Services. This Privacy Policy explains how LUMEBOX Inc. collects, uses, stores, and discloses personal information when you visit our website, place or attempt to place an order, create or use an account, communicate with us, or otherwise use the Services.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy. If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will control.

Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to an individual or household. It does not include information that has been aggregated, anonymized, or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.

  • Order and transaction information, such as products ordered, order number, payment status, shipping details, returns, exchanges, cancellations, refunds, and previous transactions.

  • Payment information, such as payment method, billing details, payment confirmation, and limited transaction details. Complete payment card information is generally processed directly by Shopify and its payment service providers rather than stored by us.

  • Account information, such as your login credentials, account preferences, saved addresses, and account settings when you choose to create an account.

  • Customer service communications, including information you provide when you contact us about an order, product, return, refund, delivery, privacy request, or other support matter.

  • Device and technical information, such as your IP address, browser type, device type, operating system, network connection, unique device identifiers, and technical log information.

  • Website usage information, such as the pages and products you view, links you select, referring website, shopping cart activity, approximate location derived from your IP address, and the dates and times you interact with the Services.

  • Marketing preferences, including whether you have chosen to receive or unsubscribe from promotional email communications.

  • Fraud-prevention information, such as information used by us, Shopify, payment processors, and service providers to detect potentially fraudulent, illegal, or unauthorized transactions.

We ask that you do not send highly sensitive personal information, such as Social Security numbers, government identification numbers, financial account passwords, or medical information, through our contact form or customer service email.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you visit the website, create an account, place or attempt to place an order, submit a contact form, request customer support, initiate a return, or otherwise provide information to us.

  • Automatically through the Services, including through cookies, pixels, log files, and similar technologies when you visit or interact with our website.

  • From Shopify and our service providers, including ecommerce, hosting, payment processing, fraud prevention, analytics, customer support, fulfillment, shipping, and marketing providers.

  • From business and advertising partners, where permitted by applicable law and consistent with your privacy choices.

How We Use Personal Information

We may use personal information for the following purposes:

  • Provide and operate the Services, including displaying products, maintaining the website, processing transactions, and providing requested features.

  • Process and fulfill orders, including confirming orders, processing payments, arranging shipping, providing tracking information, handling delivery issues, and communicating about order status.

  • Provide customer service, including answering questions, resolving complaints, processing cancellations, returns, exchanges, refunds, and warranty or product-related concerns.

  • Manage customer accounts, including creating, maintaining, securing, and administering account access and preferences.

  • Communicate with you, including sending transactional messages about orders, payments, shipping, returns, account activity, policy updates, and customer support matters.

  • Marketing and advertising, including sending promotional emails when you have subscribed or when otherwise permitted by law, measuring advertising performance, and presenting relevant advertisements. You may unsubscribe from promotional emails at any time using the unsubscribe link in the message.

  • Improve our website and products, including understanding how customers use the Services, troubleshooting errors, conducting analytics, and improving website functionality and customer experience.

  • Security and fraud prevention, including authenticating account activity, protecting transactions, detecting suspicious activity, preventing misuse, and securing our website, customers, and business.

  • Comply with legal obligations, including maintaining records, responding to lawful requests, enforcing our agreements and policies, protecting legal rights, and meeting tax, accounting, regulatory, and consumer-protection requirements.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate and secure the website, remember your preferences and cart, understand website activity, measure performance, and support advertising where permitted.

Some cookies are necessary for the website and checkout to function. Other cookies may be used for analytics, personalization, or advertising, depending on your location and privacy choices. You may control certain cookies through your browser settings and, where available, through the privacy or cookie controls displayed on our website. Blocking necessary cookies may prevent parts of the website, account, cart, or checkout from functioning correctly.

For more information about cookies used in connection with Shopify, please review Shopify's cookie information and consumer privacy materials.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including:

  • To Shopify, which hosts and supports our ecommerce platform and processes information needed to provide the Services.

  • To payment processors and financial service providers to authorize, process, secure, and complete payments, refunds, and related transactions.

  • To fulfillment, shipping, and delivery providers to prepare, ship, track, and deliver orders and to investigate delivery problems.

  • To technology and service providers, including website hosting, cloud storage, analytics, fraud prevention, security, email, customer support, and professional service providers that perform services for us.

  • To advertising and marketing providers, where permitted by applicable law and subject to your applicable privacy choices.

  • At your direction or with your consent, such as when you request that information be shared to complete a service or transaction.

  • For legal and safety purposes, including to comply with applicable law, court orders, subpoenas, or lawful government requests; enforce our terms and policies; investigate suspected fraud or unlawful conduct; and protect the rights, safety, property, and security of customers, our business, and others.

  • In connection with a business transaction, such as a financing, merger, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction, subject to applicable legal requirements.

We do not disclose personal information to third parties for purposes unrelated to operating, improving, protecting, or lawfully marketing the Services except as described in this Privacy Policy or with your consent.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services in order to provide and improve its platform and related services. Information you submit through the Services may be transmitted to and processed by Shopify and other service providers in countries other than the country in which you live.

In some circumstances, Shopify may process personal information for its own purposes and is responsible for responding to requests concerning that processing. To learn more about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Personalized Advertising and Privacy Choices

Depending on your location and applicable law, certain uses of personal information for personalized advertising may be considered "sale," "sharing," or "targeted advertising." Where required, we provide a method to opt out of these uses through the privacy controls made available on our website.

You may submit an applicable opt-out request by using any "Privacy Choices" or data-sharing opt-out control displayed on our website, or by contacting us using the details in the Contact section below.

Where required by applicable law, we will process recognized Global Privacy Control signals as an opt-out request for the browser and device sending the signal. To learn more, visit https://globalprivacycontrol.org.

Third-Party Websites and Links

The Services may contain links to websites or online services operated by third parties. We do not control and are not responsible for the privacy, security, availability, accuracy, or practices of those third-party services. When you follow an external link, you should review the privacy policy and terms provided by that third party. The inclusion of a link does not by itself imply endorsement of the third party or its services.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Shopify and payment service providers also maintain security measures for the ecommerce platform and payment processing services they provide.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive or confidential information through unsecured channels. You are responsible for keeping any account password confidential and for notifying us if you believe your account has been accessed without authorization.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, complete transactions, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods vary depending on the type of information, the nature of our relationship with you, legal requirements, and whether the information is needed to protect our legitimate business or legal interests. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights concerning your personal information:

  • Right to access or know the categories or specific pieces of personal information we maintain about you.

  • Right to request correction of inaccurate personal information.

  • Right to request deletion of personal information, subject to legal and operational exceptions.

  • Right to data portability, which may allow you to receive certain personal information in a portable format.

  • Right to opt out of certain sales, sharing, targeted advertising, or profiling activities where these rights apply.

  • Right to restrict or object to processing in jurisdictions where such rights are provided.

  • Right to withdraw consent where processing is based on consent, without affecting processing completed before withdrawal.

  • Right to appeal a decision concerning a privacy request where applicable law provides an appeal right.

  • Right not to be discriminated against for exercising an applicable privacy right.

To exercise an applicable privacy right, contact us using the information in the Contact section. Please describe your request and provide sufficient information for us to locate the relevant records. We may need to verify your identity before completing a request. Verification may require confirming information associated with your account, order, or prior interactions with us.

Where permitted by law, you may use an authorized agent to submit a request. We may require evidence that the agent is authorized to act for you and may still need to verify your identity directly.

We will respond within the time required by applicable law. Some requests may be denied or limited when an exception applies, including where information must be retained to complete a transaction, protect security, prevent fraud, maintain required records, comply with law, or establish or defend legal claims.

Email Communications

If you receive promotional email from us, you may unsubscribe at any time by selecting the unsubscribe link in the email. After unsubscribing, you may still receive non-promotional communications concerning orders, payments, shipping, returns, account activity, customer service, security, and legal or policy notices.

Children's Privacy

The Services are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms are defined under applicable privacy law, the personal information of individuals under 16 years of age.

International Data Transfers

Shopify and other service providers may process personal information in countries outside the country where you live. Those countries may have different data-protection laws.

Where required by applicable law, personal information transferred from the European Economic Area, United Kingdom, or Switzerland will be protected using an approved legal transfer mechanism, such as an adequacy decision, Standard Contractual Clauses, the UK International Data Transfer Addendum, or another legally recognized safeguard.

Complaints

If you have a complaint about our privacy practices, please contact us using the details below. We will review and respond to complaints in accordance with applicable law.

Depending on where you live, you may also have the right to contact or lodge a complaint with your state attorney general, consumer-protection authority, data-protection authority, or other competent regulator. Where applicable, you may appeal our decision concerning a privacy request by replying to our decision or contacting us again with the details of your appeal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business operations, legal requirements, or privacy practices. When we update the policy, we will post the revised version on this website and change the "Last updated" date. We will provide additional notice when required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an available privacy right, please contact us:

CALDOVIRA HOME
Operated by LUMEBOX Inc.
328 Reno Ct
Lexington, KY 40509
United States

Email: space@caldovirahome.com
Phone: +1 608-577-9208
Customer service hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time
Closed on weekends and U.S. federal holidays.