Shipping policy

This Shipping Policy explains how CALDOVIRA HOME processes and delivers orders within the United States.

Shipping Destinations

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Other U.S. territories
  • APO, FPO, or DPO addresses
  • International destinations

Shipping Rates

We offer the following standard shipping rates:

  • Orders below $50: $5 standard shipping
  • Orders of $50 or more: Free standard shipping

The applicable shipping charge will be displayed at checkout before you complete your purchase.

The free-shipping threshold is calculated using the merchandise subtotal after discounts and before applicable taxes.

Order Processing

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day. During periods of unusually high order volume, processing may require additional time. If a significant delay affects your order, we will contact you using the information provided at checkout.

Estimated Delivery Time

Standard shipping normally takes 5–8 business days after the order has been processed and shipped.

The estimated total delivery timeframe is normally:

  • Processing: 1–2 business days
  • Transit: 5–8 business days
  • Estimated total: 6–10 business days

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, peak-season demand, address problems, transportation interruptions, and other circumstances outside our reasonable control may affect delivery.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

When your order ships, we will send a shipping confirmation containing available tracking information. Tracking details may require up to 48 hours to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please review your shipping information carefully before completing checkout. If you notice an error, contact us as soon as possible at space@caldovirahome.com.

We will try to update the address before shipment, but changes cannot be guaranteed after an order has entered processing or shipped.

CALDOVIRA HOME is not responsible for delivery delays or failed delivery caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be resent because of an address error.

Multiple Shipments

Items from the same order may occasionally arrive in separate packages. If your order is divided into multiple shipments, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because we divide an order into multiple packages.

Delayed Orders

If tracking has not updated for several business days or your package has not arrived within the estimated delivery period, contact us with your order number.

We will review the tracking information and, when appropriate, contact the shipping carrier. Carrier investigations may require additional processing time.

Lost Packages

If tracking indicates that a package may be lost in transit, contact us at space@caldovirahome.com.

We will work with the carrier to investigate. If the carrier confirms that the package was lost, we will arrange an appropriate replacement or refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Verify the shipping address on your order.
  2. Check around the delivery location.
  3. Ask household members, neighbors, building management, or reception staff.
  4. Allow one additional business day, as some carriers may update tracking shortly before final delivery.
  5. Contact the carrier using the tracking number.

If the package is still missing, contact us so we can review the situation and assist with the available carrier investigation process.

Damaged or Incorrect Shipments

Please inspect your package after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Include your order number, a description of the issue, and clear photographs of the product and packaging.

After reviewing the information, we will arrange an appropriate replacement, exchange, refund, or other remedy at no additional cost.

Returns and Exchanges

Eligible products may be returned or exchanged within 30 days after delivery.

CALDOVIRA HOME provides free return shipping for eligible returns and exchanges within our supported U.S. service area. All returns require prior authorization.

Please review our Return & Refund Policy for complete requirements and instructions.

Order Cancellations

Contact us as soon as possible if you need to cancel or modify an order.

We will try to accommodate your request, but cancellations and changes cannot be guaranteed after an order has entered processing or shipped.

Contact Us

CALDOVIRA HOME
Operated by LumeBox INC
328 Reno Ct
Lexington, KY 40509
United States

Email: space@caldovirahome.com
Phone: +1 608-577-9208

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM ET
Closed on weekends and U.S. federal holidays.

Effective date: September 8, 2026